Monthly Archives: January 2014
How community managers can capitalize on Facebook’s latest newsfeed algorithm update
Facebook has (once again) adjusted the algorithm formerly known as EdgeRank, according to an update posted to Facebook’s Newsroom two days ago (January 21st 2014). The latest amendment will give a positive bias to text only updates from friends, and …
Posted in blog Tagged algorithm, community management, community managers, EdgeRank, engagement, facebook, posts, reach, text, updates 1 Comment
The call centre is dead: Long live the call centre.
Each January there are predictions of the forthcoming year being ‘the one’ for social media. This year is no different but for once marketing won’t be changing the game – it’s the year those folks in customer service grab the …
Posted in blog Tagged customer service, facebook for business, O2, one-to-one comms, our social times, sentiment metrics, social customer service, sony, twitter for business Comments Off on The call centre is dead: Long live the call centre.
Do you think before you post a picture of your child online?
Tempero’s Co-Founder, and mother of two, says her children don’t feature on any social networks. Facebook feeds are crammed with pictures of pets, NSFW links, holiday snaps, and of course, babies in all stages of growth. As The Telegraph found …
Posted in blog Tagged child safety, facebook, facebook permissions, kids, online safety, parents, social networking, social networking permissions 1 Comment
Tempero on Google+
