Moderation & Community Management

10 YEARS OF EXPERTISE
The quality of your communities and social spaces can mean the difference between success and failure as social media shifts the power balance to your customers. Our team are highly skilled in creating spaces that genuinely benefit your brand quickly and effectively, building sustainable affinity with your audience, so you stand a far greater chance of nurturing powerful influencers and advocates.

MORE THAN JUST MODERATION
Generating ROI from social media and community activity requires more than just moderation. We combine strategy, insight, moderation and engagement to drive a valuable empathy with your audience. By measuring the results and using them to shape the on-going strategy, we provide much more than just brand protection.

24/7, 365 DAYS A YEAR
In a global market, your social media and community spaces are accessible every hour of every day. We work with each client to assess what resources are needed, where the risks are and how best to protect your brand.

EXPERT PROTECTION
Most moderation platforms provide a level of keyword filtering, but software is only a small part of the solution. Machine learning/AI technology is still in its infancy and contextually complex content like defamation, contempt of court, CRM issues and brand damage is often missed. We guarantee 99.5% accuracy, ensuring content is actioned immediately and escalated to the relevant departments by real people, and our on-going strategy, insight, moderation and engagement process maximises the value of all your customer interactions.

MODERATION IN ANY LANGUAGE BY NATIVE SPEAKERS
We have moderated in over 50 languages and only use native speakers. We can moderate in any language and use our highly efficient recruitment process to source, employ and train the best possible people for your projects. Unlike technology-led providers, we don’t believe in using Google Translate as quality is our priority, not blind throughput.

TECHNOLOGY
Quality comes from using real people, but technology can help facilitate the process. We work non-exclusively with a wide range of providers including Conversocial, Buddy Media and Lithium and will always tailor our technology choice to client need. In addition, we regularly trial emerging products and help design bespoke workflows to augment and streamline the efficiency of our data management and moderation service on an on-going basis.

CHILD SAFETY
We are members of the Internet Watch Foundation (IWF) and the UK Council for Child Internet Safety, as well as working very closely with NSPCC/Childline, CEOP and CBBC, creating industry-wide standards. The protection of young and vulnerable users is the bedrock of our operation. All our staff go through an enhanced DBS police check every three years and we reject any projects that compromise the safety of children