Monthly Archives: May 2014
Social Customer Service
I spent the day yesterday at an Our Social Times summit listening to a great line-up of individuals and brands talking about how they create and manage their global customer service strategy. There’s been much talk about the need for …
The Amazon Basket Case
When I was as old as some of you are now… my mother – in the interests of educating her naïve, yet scintillating progeny – advised me never to place all my eggs in one basket. Well, the years …
How building social capital can improve your brand, and change the world…
At the heart of everything Tempero does is the goal of building social capital and the ethos that a community is greater than the sum of its parts. That, given the right platform, people will conspire with each other to …