Tag Archives: social customer service
The Uncertainty of Measuring Social ROI
As we’re sure you’re already aware, a huge event took place last Thursday night: it was the hottest ticket in town, so there’s no way you could have missed it. Discussions were heated and the beers were cold, which can …
Social Customer Service
I spent the day yesterday at an Our Social Times summit listening to a great line-up of individuals and brands talking about how they create and manage their global customer service strategy. There’s been much talk about the need for …
The call centre is dead: Long live the call centre.
Each January there are predictions of the forthcoming year being ‘the one’ for social media. This year is no different but for once marketing won’t be changing the game – it’s the year those folks in customer service grab the …
Posted in blog Tagged customer service, facebook for business, O2, one-to-one comms, our social times, sentiment metrics, social customer service, sony, twitter for business Comments Off
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