Monthly Archives: June 2012
Facebook: Comment Editing and Edit History
Much has been written about Facebook comment editing functionality since it was implemented across some (lucky) individuals’ accounts a week ago. General consensus is that this new feature is of benefit and indeed long overdue, though the focus for these …
Social Customer Care
Our clients often ask us for examples of brands that are nailing social customer service, and whilst there are the well-documented examples of Best Buy, Zappos and Dell out there, the brand we think is a real unsung hero in …