Our Culture: Managing Social Media 24/7

Tempero is a social media management company providing services in online moderation, social media insight and engagement for major brands such as the BBC, Sony, Orange, Virgin and Manchester United.

As the social media space explodes, Tempero are well placed to ensure national and international brands maximise their social media investments whether that be campaigns on social networks or dedicated communities.

In the heart of Clerkenwell, Tempero is over 120 strong and growing. If there’s one thing that underwrites our success, it’s our people. We’ve worked hard to develop a great culture and strive to create an exciting and challenging environment for our team to work in.

Tempero is the market leader in social media management and is a prominent member of Industry bodies such as UKCCISS, the IWF and the Home Office Task Force for Child Protection on the Internet.

Our Proposition

We provide social media management for many well-known and high-profile brands. The Tempero offer includes:

Insight:Providing actionable intelligence through human-led monitoring, analysis and reporting.

Moderation:Protecting brands and users 24/7 in multiple languages across multiple platforms.

Engagement:Increasing brand loyalty by generating and sustaining compelling content and positive dialogue.

Training & Consultancy: Empowering organisations to manage innovative, practical campaigns effectively and efficiently.

The Head of Insight will be expected to drive and grow the Tempero insight offer and team.

Our focus is on cutting through the noise to deliver actionable business intelligence. Insight that deepens customer knowledge and enhances business & brand propositions.

The key role responsibilities are:

1)        Working with Insight team members to generate a high level monitoring and analysis function within Tempero.

2)        Creation of regular Insight reports across languages, to time and to budget.

3)        Design and implementation of Insight initiatives for our clients; actively demonstrating understanding of their business strategy and identifying the opportunity for Insights to make a critical difference to their business.

4)        Management of all Insight new business leads – from enquiry to confirmed business.

5)        Ownership and administration of each new business lead including supply of Insight credentials, development of proposals and set up of contractual agreements.

6)        Speaking at industry events plus the creation of Tempero seminars and workshops.

7)        Contribution to Tempero’s marketing strategy including the management of white papers and ensuring the frequency and quality of editorial content across Tempero blog, twitter and social media channels.

8)        Working closely with the CEO to evolve the Tempero proposition and growth of the company.

9)        Effective management and development of the Insight team members.

10)     Preparation of budgets and commercial management of the Insight offer

11)     Tracking new developments and technologies

• Over 4 years’ experience in a senior planner, consultancy, research or strategy role
• In depth knowledge of social media research and monitoring techniques and tools
• Extensive reporting experience and strong presentation skills
• Experience of managing both qualitative and quantitative research projects across diverse audience groups
• Experience of crisis planning and delivery in conjunction with PR and media agencies
• Experience of delivering multi territory & language social Insight projects
• Excellent training and workshop facilitation skills
• An evangelist for Insight and a passion for social media with demonstrable knowledge of the latest trends and platforms
• A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team.

• Proven experience of specifying and designing Insight programmes which have created genuine value for blue chip clients
• Experience of working with multiple data sources including web analytics, media statistics, client product and transaction data.