Tag Archives: customer service
Account Manager
Calling all social AMs! We are looking for a top-class account manager. Working on everything from large moderation projects to creating social strategy for our wide variety of household name clients, you’ll have bags of social media experience, excellent client-handling …
Posted in careers Tagged Account Manager, analyst, Beauty, Budgets, clients, creative, customer service, Growth, insights, marketing, moderation, planning, Presentations, Project Management, Relationships, social media, strategy, Writing Leave a comment
The call centre is dead: Long live the call centre.
Each January there are predictions of the forthcoming year being ‘the one’ for social media. This year is no different but for once marketing won’t be changing the game – it’s the year those folks in customer service grab the …
Posted in blog Tagged customer service, facebook for business, O2, one-to-one comms, our social times, sentiment metrics, social customer service, sony, twitter for business Comments Off on The call centre is dead: Long live the call centre.
Social Customer Care
Our clients often ask us for examples of brands that are nailing social customer service, and whilst there are the well-documented examples of Best Buy, Zappos and Dell out there, the brand we think is a real unsung hero in …
Posted in blog Tagged customer service, sainsburys, social media, twitter Comments Off on Social Customer Care
Tempero on Google+
