Tag Archives: starbucks

Starbucks, Facebook, and when to moderate comments

Earlier in the month Starbucks’ Facebook page was taken over by several users who started broadcasting racist and offensive messages to the page’s 7.5 million fans.

Posted on July 27, 2010 by admin

Posted in Advice, Tools, Resources, Moderation Services, Online community, Reputation management | Tagged community management, crisis comms, moderation, reputation online, starbucks, vikki chowney | Comments Off

What Famecount tells us about online brand management

It’s too easy to either attach yourself slavishly to these basic free sites or complete dismiss them based on their lack of meaningful analysis. What’s interesting is the trends behind the stats and what the leader board says about online brand management.

Posted on July 6, 2010 by Darika

Posted in Advice, Tools, Resources, Online community, Reputation management | Tagged Coca-Cola, Dell, Famecount, Microsoft, online brand management, Oreo, Red Bull, Skittles, starbucks | Comments Off