As a Facebook Page Admin, monitoring the ‘hidden’ posts section of your Facebook Brand Page is an everyday housekeeping task, as many hidden posts – those automatically blocked from public view for being spam or offensive – are actually completely fine, and need to be ‘Unhidden’ so that all users can see them, and to prevent the poster having a meltdown at being ignored by the Page!
However, in the new Facebook Timeline for Brand Pages ‘hidden’ posts, or ‘Spam’ as they’re now labelled, are trickier to find than they are currently.
So, where the current (until 31 March) Page format has hidden posts easily accessible in the left hand navigation of the Page:
The new Timeline format has made the hidden posts section fairly well hidden itself!
Here’s how to find it:
1. Go to the right of the Admin Panel at the top of your Brand Page, and click the ‘Manage’ option.
2. Choose ‘Use Activity Log’ from the drop-down menu.
3. Then click on the ‘All’ menu on the right, and select ‘Spam’.
You will now see a list of all hidden/Spam posts. To un-hide them, you can individually ‘Unmark as Spam’ by clicking on the icon on the right of each post. This will move the post out of the Spam section and back into the Timeline, where it will be fully visible to all visitors to the page.
A couple more clicks, and slightly more ‘out-of-sight, out-of-mind’ than before, so remember to build in regular checks of this section to ensure you don’t miss any important posts (complaints/questions/compliments) from your fans and customers.