We are currently looking for a number of enthusiastic and knowledgeable gamers with experience of online communities to work as part-time moderators for one of our largest clients: a major international multi-format games publisher.
In addition to English language moderators, we are also seeking multi-lingual moderators to work within the Spanish, German, Swedish and Norwegian language gaming communities belonging to our client. Multi-lingual moderators must be fluent, native speakers of their own language, including common online terms, abbreviations and colloquialisms, plus have an excellent command of English.
Primary responsibilities will include:
- Checking forum and blog content for Terms of Use breaches and responding quickly to abuse reports;
- Editing and removing inappropriate content, and managing problem users;
- Welcoming and providing guidance for new users, responding to frequently asked questions and posting official messages on behalf of our client;
- Escalating issues and community questions, plus providing ad hoc and regular reports on main topics of discussion and other points of interest;
- Multi-lingual moderators will also be asked to localise forum messages prior to posting
The ideal candidates will have:
- A passion for computer games;
- Thorough knowledge of the Internet and new media technologies, including experience of contributing to online gaming forums and communities;
- Good computer proficiency skills with the ability to learn new applications quickly and effectively;
- Self-motivated and able to work under pressure and to tight deadlines;
- Attention to detail;
- Excellent communication skills, both written and spoken;
- Flexibility and adaptability in order to support the team at all levels;
- Experience of working within the moderation industry is preferred but not essential;
- For multi-lingual moderators: professional localisation experience also an advantage
As part of a moderation team, you will be required to work across a rota system, including weekdays, evenings and weekends. Full training will be provided and work will be conducted from our London offices as well as from home so a fast broadband connection and up-to-date computer is required. English language moderators can be US residents.
Please note: All selected applicants will be subject to an enhanced security check with the Criminal Records Bureau (or regional/national equivalent) in respect of information about you that may be held on the Police National Computer.
As an equal opportunities employer we welcome applications from all suitably qualified candidates regardless of gender, race, disability, religious belief and sexual orientation.
If you require a copy of this advertisement in a different format due to a disability please contact careers@tempero.co.uk / Tempero Limited, 14-16 Great Portland Street, London W1W 8QW
To apply please send a CV and covering letter to careers@tempero.co.uk – with email title REF: Tempero/Gaming_Dec09.
Closing date for applications is 31 December 2009.
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