We are currently recruiting for a native Spanish speaking Social Media Community Lead based at our offices in Clerkenwell.
We’re looking for people who are Social by nature, who understand how and why brands communicate with their fans on Social Media and who understand brand tone of voice. You will be required to engage with fans on behalf of our clients and also moderate and escalate content according to community guidelines.
The key role responsibilities are:
1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
3. Localising key announcements, status updates, user guides and official community responses
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
6. Regular client reviews and status meetings
7. Preparation and provision of client activity and platform reports
9. Working in partnership with other client agencies – media, creative and PR
10. Working alongside the Community Manager to deliver a thorough and remarkable client service
Skills, Knowledge and Experience:
1. Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
2. Proven localisation, copywriting and proof-reading skills in your language
3. Fluent in English
4. A good understanding of online user habits and idiosyncrasies
5. Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
6. Frequent and self-assured user of email, instant messaging and other online communication tools
7. Confident, self-motivated and versatile with a proactive and highly-organised approach to work
8. An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
9. Excellent written, communication and presentation skills
10. A passion for social media and knowledge of the latest trends and platforms
11. A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team.
If you are interested in this role please click here to apply: https://tempero.recruiterbox.com/jobs/30470 
