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The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s clients, editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. You will also be required to engage with our client’s social media fan base on their behalf.Feedback/reporting on user comments and behaviour may be required on some projects according to client needs as well as content creation, localisation and translation from English copy.All moderators need to be available for weekend work.
The key role responsibilities are:
- Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
- Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
- Localising key announcements, status updates, user guides and official community responses
- Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
- Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
- Regular client reviews and status meetings
- Preparation and provision of client activity and platform reports
- Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
- Working in partnership with other client agencies – media, creative and PR
- Working alongside the Community Manager to deliver a thorough and remarkable client service
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Skills, Knowledge and Experience
- Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
- Proven localisation, copywriting and proof-reading skills in your language
- Fluent in English
- A good understanding of online user habits and idiosyncrasies
- Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
- Frequent and self-assured user of email, instant messaging and other online communication tools
- Confident, self-motivated and versatile with a proactive and highly-organised approach to work
- An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
- Excellent written, communication and presentation skills
- A passion for social media and knowledge of the latest trends and platforms
- A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team
Is this you? Then apply by sending us your CV and cover letter to with the email subject header ‘Engagement Moderator’
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