The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to one of our Children’s clients, editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Feedback/reporting on user comments and behaviour may be required on some projects according to client needs.
The role will require you to work as part of a rota system, for a minimum of 7 hours per day for 2 days a week. This will include some weekdays, and a minimum of one day per weekend, either every weekend or alternating weekends.
All of our staff are enhanced CRB checked.
The key role responsibilities are:
- Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
- Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
- Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
- Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
- Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
- Working alongside our Community Managers to deliver a thorough and remarkable client service
Skills, Knowledge and Experience
- An excellent understanding of online user habits and idiosyncrasies
- Experience of working with children and an understanding of their current interests and culture
- Understanding of the risks facing children online
- Previous moderation experience is an advantage
- Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
- Frequent and self-assured user of email, instant messaging and other online communication tools
- Confident, self-motivated and versatile with a proactive and highly-organised approach to work
- An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
- Excellent written, communication and presentation skills
- A passion for social media and knowledge of the latest trends and platforms
- A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team
Is this you? Then apply by sending us your CV and cover letter to with the email subject header ‘Children’s Moderator’
