The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s clients, editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.

The key role responsibilities are:

1. Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
2. Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
3. Localising key announcements, status updates, user guides and official community responses.
4. Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
5. Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.
6.  Regular client reviews and status meetings
7. Preparation and provision of client activity and platform reports
8. Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
9. Working in partnership with other client agencies – media, creative and PR
10. Working alongside the Community Manager for each client to deliver a thorough and remarkable client service

Skills, Knowledge and Experience:

1. Excellent command of German, preferably native-speaker; including text language and slang/colloquialisms
2. Proven localisation and proof-reading skills in German
3. Fluent in English
4. A good understanding of online user habits and idiosyncrasies
5. Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
6. Frequent and self-assured user of email, internet messaging and other online communication tools
7. Confident, self-motivated and versatile with a proactive and highly-organised approach to work
8. An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
9. Confident use of social media management tools, tracking and implementation
10. Experience in social media analytics and analysis including the development of reports and ROI assessment

• Excellent written, communication and presentation skills

• A passion for social media and knowledge of the latest trends and platforms

• A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to  with the email subject header ‘German In-House Moderator’.