The role of a Community Lead is to engage on behalf of our clients on their Social Media channels and to moderate user-created content, editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. There will also be a requirement for creation of content for various Social Media channels in French, translation from English copy and reporting on user behaviour and trends in English.
The key role responsibilities are:
- Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
- Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
- Localising key announcements, status updates, user guides and official community responses
- Creating of content (Facebook status updates, tweets, etc) for client Social Media channels
- Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
- Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
- Regular client reviews and status meetings
- Preparation and provision of client activity and platform reports
- Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
- Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager for each client to deliver a thorough and remarkable client service
Skills, Knowledge and Experience
- Excellent command of French, native-speaker preferred; including text language and slang/colloquialisms
- Proven localisation, copywriting and proof-reading skills in French.
- Fluent in English
- A good understanding of online user habits and idiosyncrasies
- Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
- Frequent and self-assured user of email, instant messaging and other online communication tools
- Confident, self-motivated and versatile with a proactive and highly-organised approach to work
- An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
- Excellent written, communication and presentation skills
- A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team
Is this you? Then apply by sending us your CV and cover letter to with the email subject header ‘French Community Lead’
