Are you passionate about Social Media? Do you want to work in a market leader in a fast paced, growing industry? Then this may be the ideal opportunity for you.
We are recruiting a part-time, office based moderator to work on a high profile clients’ properties starting mid-March!
The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s client, editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. Localisation and feedback/reporting on user comments and behaviour may also be required on some projects according to client needs.
Key Responsibilities Include:
- Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users.
- Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements.
- Localising key announcements, status updates, user guides and official community responses.
- Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
- Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.
The successful candidate will be self motivated and ideally used to working within social media, have an excellent command of English, including text language and slang/colloquialism. A confident user of social networks with a good understanding of online user habits and idiosyncrasies coupled with a high level of computer literacy. Possess the ability to learn new skills and apply them effectively with an active interest in commercial and current affairs. The client works within a sensitive area and therefore we require candidates to be able to demonstrate & employ extreme discretion and diplomacy.
Moderation experience is not a pre-requisite and training will be provided but candidates should be aware that computer literacy, attention to detail and language skills will all be tested.
Is this you? Then apply by sending us your CV and cover letter to with the subject header ‘Moderator – Office Based’.
