Tempero

Dutch Moderator

Sally — Mon, 17 Jun 2013 11:00:46 +0000

The role of a moderator is to check user-created content on websites, forums and social media profiles belonging to Tempero’s clients, editing or removing any content deemed offensive, illegal or otherwise unacceptable in accordance with the moderation guidelines. You will also be required to engage with our client’s social media fan base on their behalf.Feedback/reporting on user comments and behaviour may be required on some projects according to client needs as well as content creation, localisation and translation from English copy.

All moderators need to be available for weekend work.

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

Portuguese Moderator (native to Portugal not Brazil)

Sally — Mon, 17 Jun 2013 10:59:02 +0000

All moderators need to be available for weekend work.

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

Polish Moderator

Sally — Mon, 17 Jun 2013 10:54:31 +0000

All moderators need to be available for weekend work.

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

French Moderator (Weekends Only)

Sally — Mon, 17 Jun 2013 10:52:32 +0000

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

German Moderator

Sally — Mon, 17 Jun 2013 10:47:43 +0000

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

Spanish Engagement Moderator

Sally — Mon, 17 Jun 2013 10:43:35 +0000

Feedback/reporting on user comments and behaviour may be required on some projects according to client needs as well as content creation, localisation and translation from English copy.

All moderators need to be available for weekend work.

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

Italian Engagement Moderator

Sally — Mon, 17 Jun 2013 10:40:03 +0000

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker required; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

Nordic Engagement Moderators

Sarah — Mon, 17 Jun 2013 10:34:33 +0000

We are looking for Finnish, Norwegian, Swedish and Danish Engagement Moderators.

Feedback/reporting on user comments and behaviour may be required on some projects according to client needs as well as content creation, localisation and translation from English copy.

All moderators need to be available for weekend work.

The key role responsibilities are:

Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements
Localising key announcements, status updates, user guides and official community responses
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
Regular client reviews and status meetings
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users
Working in partnership with other client agencies – media, creative and PR
Working alongside the Community Manager to deliver a thorough and remarkable client service

Skills, Knowledge and Experience

Excellent command of your language, native-speaker preferred; including text language and slang/colloquialisms
Proven localisation, copywriting and proof-reading skills in your language
Fluent in English
A good understanding of online user habits and idiosyncrasies
Confident user of social networks and forum tools such as Twitter, Facebook and YouTube
Frequent and self-assured user of email, instant messaging and other online communication tools
Confident, self-motivated and versatile with a proactive and highly-organised approach to work
An ability to work under pressure and to tight deadlines, as well as flexibility and adaptability in order to support the team at all levels
Excellent written, communication and presentation skills
A passion for social media and knowledge of the latest trends and platforms
A self-starter, happy to work under own initiative and the confidence to be a key part of the Tempero team

Is this you? Then apply by sending us your CV and cover letter to careers@tempero.co.uk with the email subject header ‘Engagement Moderator’

Tempero: 10 years on

Dom — Thu, 06 Jun 2013 15:41:15 +0000

Hang on: 10 years! Where did that go?

When you’ve been doing something for a fair while it often takes something momentous to get you thinking about it with fresh eyes.

For me that was seeing the budget for our 10th anniversary party and nothing freshens the eyes more than a budget to feed 150 people and get them steaming drunk.

Once I got over the initial shock (I’m not telling you how much it’s costing!), the realisation of having run a profitable company for ten years struck me, as did an over-whelming sense of pride. Not just because ten years in itself is an achievement, but because I’ve pretty much enjoyed every single day. Well OK, some days were bloody awful, but out of 3,650 days, I can think of less than 10 I’d rather forget.

It all boils down to 2 things: people and ethics.

I am lucky enough to have worked with, and continue to work with, some of the nicest and most talented people you will ever meet. Yes, Tempero family reading this – I MEAN YOU!

That team ensures we do great work which is never at the expense of our moral code. Anything other than that will have certainly meant joining the ranks of those that do business purely to win at all costs, at the expense of anyone that gets in their way. We don’t do that and it’s fundamental to my sense of company pride. Unfortunately we know a few that don’t share our views and they probably know who they are. Shame on you!

Anyway: 10 years. A fair bit has changed since 2003. We started out before ‘social media’ existed, (Zuckerberg was just 19), Tony Blair was in charge (we interviewed him in Maggie’s old No. 10 office), Big Brother was on Series 3 (we still moderate it, coming up to Series 14), Man U won the Premier League (yup, we work with them too), the BBC was in black and white (that may be a lie, but we’ve worked with them since 2005) and a little music service called iTunes launched (guess what? Yup, we work with them too).

For us, social media has been evolution rather than revolution, but for brands the rule books on customer service, marketing and research are being re-written by the day. Our foundation in Community Management and enterprise level projects means we have the experience to handle it. And thank god. It’s a potentially scary place for brands, and being responsible for the reputation for many of the world’s largest companies would be terrifying if we didn’t have that grounding and the best people possible looking out for our clients.

Tempero began its life as as a pure-play moderation company, actually within Granada in 1999, moderating large-scale forums for Coronation St., Emmerdale, Popstars, Liverpool FC, Arsenal, Boots and Flextech Television. Added to that was a rash of text-to-screen SMS services for Big Brother and Pop Idol. Ah, those were the days, sitting in a TV Studio on a Saturday night translating the semi-legible ramblings of our great nation and publishing them to millions each weekend. I would put money on me having read “so-and-so is fit” more times than anyone else on the planet.

2005 saw us win the contract to moderate the BBC’s forums and shortly after, their extensive blog network. One thing that still amazes me about Auntie Beeb is you’d think it would run shy of criticism and close-to-the-bone content but no, our aim is to leave as much content live as possible within the (very fair and open) guidelines. That’s an incredibly tough call when you’re dealing with news stories such as Madeline McCann, The Hutton Enquiry, Israel Palestine, Jimmy Savile, and on and on. Moderating the BBC is another level and the team have brains the size of planets, and the combined patience of a saint.

As time went on, we expanded our moderation and community management services to include engagement, insight and now strategy. In fact, the other day I pulled out a company review presentation from 2004 detailing ‘Knowledge Network’, a community research division. Nine years on we have an Insight and Strategy department that provides social analysis and monitoring for Sony, Pokerstars, Reckitt Benkiser, ACCA, IOC and many more.

I think we’re going to need another office, as this team also have huge noggins, filled with bucketfuls of data and brand analysis gold.

As I said earlier, it all comes down to people and our latest service takes the power of the moderation team, adds the analysis from the insight division and mixes it with strategic thinking that creates a magic sauce to inspire.

We can now show how to build social capital, create useful empathy, share the point of view of your community and all from a base of real experience and knowledge, not wafty ‘well this might work’ thinking. Practical strategy that gets stuff done, not pretty graphs that mean sweet FA.

This is our ethics at work as the wafty stuff is easy. Strategy that you can implement and not throw away in 6 months isn’t. I’m quite proud of that as I hope you can tell.

I should wrap up now as I could bang on for ages, but I’ll leave you with one of my favourite moments of the last ten years that I’ve just been reminded of. Nico, our incredibly lovely and bonkers client from Sony was visiting us and Kelda, our New Business manager made him a posh coffee. Kelda makes good coffee and even does that latte art stuff. ‘Oh’ Nico said when he got said coffee. Kelda had accidentally drawn a rather impressive phallus in the foam.

Moderate THAT!

Cheers to ten years!

Snapchat and Self-Destructive Social Media

Max — Fri, 31 May 2013 09:23:34 +0000

You may have already heard about Snapchat – a fuss free image and video sharing application for iOS and Android that allows users to share media quickly and confidentially between friends and other Snapchat users.

The unique feature of the service surrounds the fact that these messages “self-destruct” after a single viewing, with each having a maximum length of 10 seconds. This apparent confidentiality has been a huge hit, especially amongst younger users. Some commentators have claimed this to be down to its inherent “parent-proof” set-up, allowing full privacy for the more secretive side of growing up. Indeed, the service has become synonymous with “sexting”, provoking understandable concern from parents around child protection and how to go about monitoring content that is simply not around for long.

However, these criticisms could well be unfair for a service which is seeing 150m photos and videos shared daily (to put this in perspective, Instagram recent figures are at around 40m photos uploaded daily). Snapchat’s CEO recently stated that he did not believe sexting was responsible for the app’s impressive growth, instead the result of a younger generation finding a unique voice through the service – “I don’t think that’s how the service is used typically, It’s a lot more about communicating where you are, what you feel”.

Indeed, Snapchat seems to offer a much more personal experience that traditional one-on-one communication such as texting or emailing, whilst simultaneously being social in nature but without the privacy drawbacks associated with a platform like Facebook.

That said, the company have taken steps to prevent the very obvious flaws in this privacy, for instance alerting a user when a recipient takes a screenshot on their phone of an incoming message. There is also a guide for parents concerned about abuse of the closed system.

For now Snapchat certainly seems to have captured the imaginations of a young generation, but one thing that is certain is that these concerns are likely to gather pace as the application grows in popularity.